FAQ

You can find our opening time on our contact page.

On Saturday, Sunday and Monday, we have only limited opening times in order to give you the chance to pick up and return the bike.

On the right corner of the homepage, you will find a button “MAKE RESERVATIONS” click on it, fill the dates you wish to rent a bike for and the system will show you what is available for the chosen period.

We at Bici-bikes are a small team running a very busy shop. It’s possible to pick up and return 7 days a week, but only within opening times.

Unfortunately, we cannot deliver and collect bikes. Pick up and drop off can only be done at our shop, which is 100 meters away from one of the Amsterdam tram stops.

To rent an Arrow cargo bike you must be over 18, you must have made a reservation and payment at our website.

You must have a valid Passport when coming and collect the bike together with the deposit of € 350 which can be paid per bank transfer (if you have a Dutch bank account) or in CASH in all other cases.

We accept: Euro’s / US Dollars/ GB Pounds

We are not able to accept a credit card for the deposit.

The price is € 36.00 for each 24 hours.

When making reservations, the system will calculate the exact price including accessories, based on your choice.

Discounts for the longer period will be automatically calculated by the system as well.

Unfortunately, our booking system can only process one bike at the time, so it’s only possible to book multiple bikes by repeating the process multiple times.

We are working hard trying to improve this.

When completing the order you can pay in a few different ways: iDEAL, Bancontact, Sofort, credit card.

Yes, according to our terms and conditions you can cancel and get 100% refund if you cancel 4 days before the rental starts. If you cancel up to 2 days before rental starts, you will get a 50% refund. If you cancel within two days that the rental starts, there will be no refund.

The Urban Arrow is probably the best cargo bike has ever been built so far, keeping in mind stability and safety. Experience has shown that anyone who cycles regularly can also cycle on an electric cargo bike. In the beginning you have to get used to the length of the bike. Steering is little different at first but after the first few kilometers of practice, almost everyone succeeds.

The battery can be charged in the hotel room or at home. All our bikes are equipped with a battery charger which allows you to recharge from 0 to 50% in one hour or from 0 to 100% in three hours.

All our bikes are maximum 1 year old, well maintained and come with a 400Wh battery.

Depending on which level of motor support you use, headwind, and amount of weight you are carrying in the bike, you can go between 35 and 55km on one charge.

Every bike is equipped with a small pump in case you will have a flat tire on the road. You can pump the tire and still cycle a bit so that you can seek help at the nearest bicycle shop.

For those leaving the city with the bike, we will provide (on request) a small set with quick tubes to fix the bike before reaching the nearest shop.

Flat tire are always at own risk.

Yes, this is possible and allowed. The maximum allowed cargo including rider is 220 kg.

Our experience tells us that a cargo bike for transporting children is safer than a bicycle with child seats. The cargo bike is equipped with safety belts for children and when needed a Maxi-Cosi holder for the little ones. The material (foam) of the shell in combination with a safety aluminum bar around the box protects your precious cargo from any impact.

No, transporting children on the back is not safe and therefore not possible.

Depending on the age we offer different accessories to make the ride possible or more comfortable:

• Baby seat holder only: for kids between 0 and 12 months
• Maxi Cosi carrier: only in combination with holder here above
• Baby seat: for kids between 10 months and 2 years
• Bike helmet: not obligatory for the Urban Arrow but up to your safety standards
• Rain cover: depending on Mother nature’s mood…

No, the only two brands fitting are the Maxi Cosi or Cybex car seats.

The same rules apply to our electric cargo bikes as to cyclists. Insurance is not mandatory for cyclists (and cargo cyclists).

If you do not have liability insurance yourself, please be aware of this: as the driver of a (cargo) bicycle you are, after all, liable for damage that you cause.

In the unfortunate case the complete bike gets stolen and you can return us the keys, battery, and charger we will charge you only € 350 for the complete bike.

Without this insurance you must repay € 4,500 for the complete stolen bike.

Theft of the battery or rain cover due to negligence is never covered by the insurance and will be charged to the client.

Damages made to the bike or to other people is NEVER covered by this insurance.

Always contact us first so that we can decide what is the best and most suitable solution.

When taking the bike outside the city you are also responsible to get this back to us. On request, we can provide you free of charge with a tyre reparation set when going for the long run.

According to our records the chance you will encounter problems with the bikes its less than 0,5%

In the event of theft of a rented cargo bike, you are obliged to contact us as soon as possible and report the theft to the police.

Very minor scratches on the bike can happen, but any other visible bigger damages than that will be charged.